RETURN POLICY
Last updated November 22, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
REFUND FEE
When a credit card charge is processed, we incur a 3% processing fee which is kept by the card processing company, even if the product is returned and refunded. All returned products will be refunded for the paid product cost minus 3%.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at service@buildequinox.com (or call 1-773-492-1893) to obtain approval for a refund or exchange. After receiving approval, place the item securely in its original packaging, and mail your return to the following address:
Build Equinox
Attn: Returns
RMA #
1103 N. High Cross Rd
Urbana, IL 61802
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
1-773-492-1893
service@buildequinox.com
