{"id":6189,"date":"2021-11-22T19:49:53","date_gmt":"2021-11-22T19:49:53","guid":{"rendered":"https:\/\/buildequinox.com\/?page_id=6189"},"modified":"2025-08-18T16:17:50","modified_gmt":"2025-08-18T16:17:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/buildequinox.com\/store\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

RETURN POLICY<\/span><\/strong><\/b><\/p>\n

Last updated\u00a0November 22, 2021<\/span><\/strong><\/b><\/p>\n

Thank you for your purchase.\u00a0 If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.<\/p>\n

REFUND FEE<\/strong><\/b><\/p>\n

When a credit card charge is processed, we incur a 3% processing fee which is kept by the card processing company, even if the product is returned and refunded.\u00a0 All returned products will be refunded for the paid product cost minus 3%.<\/p>\n

RETURNS<\/strong><\/b><\/p>\n

All returns must be postmarked within\u00a0thirty (30)\u00a0days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.<\/p>\n

RETURN PROCESS<\/strong><\/b><\/p>\n

To return an item, please email customer service at support@buildequinox.com (or call 1-773-492-1893) to obtain approval for a refund or exchange. After receiving approval, place the item securely in its original packaging, and mail your return to the following address:<\/p>\n

Build Equinox<\/p>\n

Attn: Returns<\/p>\n

RMA #<\/p>\n

1103 N. High Cross Rd<\/p>\n

Urbana,\u00a0IL\u00a061802<\/p>\n

United States<\/p>\n

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.<\/p>\n

REFUNDS<\/strong><\/b><\/p>\n

After receiving your return and inspecting the condition of your item, we will process your\u00a0return or exchange. Please allow at least\u00a0seven (7)\u00a0days from the receipt of your item to process your\u00a0return or exchange.\u00a0We will notify you by email when your return has been processed.<\/p>\n

EXCEPTIONS \u00a0<\/strong><\/b><\/p>\n

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.<\/p>\n

QUESTIONS<\/strong><\/b><\/p>\n

If you have any questions concerning our return policy, please contact us at:<\/p>\n

1-773-492-1893<\/p>\n

support@buildequinox.com<\/p>\n","protected":false},"excerpt":{"rendered":"

RETURN POLICY Last updated\u00a0November 22, 2021 Thank you for your purchase.\u00a0 If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy. REFUND FEE When a credit card charge is processed, we […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":"","footnotes":""},"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":"","shop_catalog":"","shop_single":"","shop_thumbnail":""},"post_excerpt_stackable":"

RETURN POLICY Last updated\u00a0November 22, 2021 Thank you for your purchase.\u00a0 If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy. REFUND FEE When a credit card charge is processed, we incur a 3% processing fee which is kept by the card processing company, even if the product is returned and refunded.\u00a0 All returned products will be refunded for the paid product cost minus 3%. RETURNS All returns must be postmarked within\u00a0thirty (30)\u00a0days of the purchase…<\/p>\n","category_list":"","author_info":{"name":"admin","url":"https:\/\/buildequinox.com\/store\/author\/admin\/"},"comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/buildequinox.com\/store\/wp-json\/wp\/v2\/pages\/6189"}],"collection":[{"href":"https:\/\/buildequinox.com\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/buildequinox.com\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/buildequinox.com\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buildequinox.com\/store\/wp-json\/wp\/v2\/comments?post=6189"}],"version-history":[{"count":5,"href":"https:\/\/buildequinox.com\/store\/wp-json\/wp\/v2\/pages\/6189\/revisions"}],"predecessor-version":[{"id":10460,"href":"https:\/\/buildequinox.com\/store\/wp-json\/wp\/v2\/pages\/6189\/revisions\/10460"}],"wp:attachment":[{"href":"https:\/\/buildequinox.com\/store\/wp-json\/wp\/v2\/media?parent=6189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}